Hsbc Replacement Secure Key Exclusive Jun 2026

: You can use biometrics (Face ID or Touch ID) to generate codes or log on directly. Secure Key Troubleshooting Guide - HSBC CIIOM

[Log on to Active Device App] ➔ [Go to Profile] ➔ [Select Manage Devices] ➔ [Select Device to Remove] ➔ [Tap Remove Device] hsbc replacement secure key exclusive

Carrying a separate plastic token is cumbersome. If a customer forgot their Secure Key at home or on a business trip, they were locked out of online banking. Furthermore, physical batteries have a finite lifespan, typically lasting between three to five years. Once the battery on these sealed units depletes, the entire device dies, forcing customers to wait for a postal replacement. The new solution eliminates this waiting game entirely. : You can use biometrics (Face ID or

HSBC has not announced a hard deadline for the complete phasing out of physical Secure Keys. However, the bank has clearly stated that they will no longer replace lost, broken, or out-of-battery physical keys. As such, it is a matter of "when," not "if," you will need to make the switch. In the UK, for example, HSBC has been updating its mobile app to require newer operating systems, effectively encouraging the transition to the digital-first banking experience. HSBC has not announced a hard deadline for

Turn on the physical device, set a new 4-to-6 digit PIN, and generate an activation code.

Your mobile network is blocking short-code SMS messages, or your registered number with HSBC is outdated.

If you have not requested a replacement but receive one, please contact HSBC immediately.