Understanding the root cause is crucial for fixing the issue. According to standard Oracle troubleshooting procedures, the error is generally caused by:
The active user may not have the security or access levels required to look at the document's historical tracking based on the "Define Document Controls" configurations.
When a user clicks "Submit for Approval," Oracle invokes concurrent managers and background workflow engines to validate and pass data. If this handoff fails, the document gets stranded. 1. Inactive PO Document Approval Manager
[Document Stuck "In Process" with APP-PO-14288] │ ▼ [Run Workflow Background Process] ─── (Resolved?) ──► Yes [End] │ ▼ No [Run poxwbcro.sql or Reset Script] │ ▼ [Document Returned to "Incomplete"] │ ▼ [Fix Setup / Re-Submit for Approval] Method A: Utilizing the Standard Oracle Reset Script app-po-14288
offer extensive threads on specific patch versions related to this error Oracle Communities Are you encountering this error while submitting a requisition or when one that has already been sent? Unable to approve Requisitions - Oracle EBS Community
If you can tell me more about (e.g., specific step, specific user role) or if you can confirm the status in the workflow monitor , I can help you find a more specific solution. Share public link
Ensure the system is actually moving the document through its approval steps. Submit Request and run the Workflow Background Process Parameters PO Approval (for POs) or Requisition Approval (for Requisitions). Process Deferred Process Timeout 3. Verify Document Access Understanding the root cause is crucial for fixing the issue
The user attempting to view the document does not have the necessary security profile or access rights to view that specific document.
| System | Where to Search | |--------|------------------| | ERP (SAP, Oracle, NetSuite) | Purchase Orders table, filter by PO number = 14288, document type = APP | | Ticketing system (Jira, ServiceNow) | Search custom field "PO Reference" for 14288 | | Email archive | Search "APP-PO-14288" in inbox or procurement folder | | Financial software (QuickBooks, Xero) | Check transaction details or memo fields |
APP-PO-14288 is a common error code in Oracle E-Business Suite (EBS) If this handoff fails, the document gets stranded
Check if the document status matches its workflow item attribute definition by querying the underlying tables:
To illustrate, let’s consider a scenario from a live manufacturing client.
What is the current showing on the summary screen (e.g., In Process, Pre-Approved)?